Returns, Refunds, Cancellation & Exchange Policy

Any cancellations, returns or exchanges are governed by this policy (“Return Policy”). Unfortunately, currently, we do not entertain any claims of returns or exchange.

We at Florida Manufacturing Solutions manufactured custom-made furniture.

All measurements, colour, design and type of material are signed and approved by the client.

 

  1. Cancellation

An order once placed cannot be cancelled. However, you may contact us at our factory contact details for cancellation requests. Cancellation in such cases will be done at our sole discretion. Please refer to our terms and conditions.

  1. Refunds

If approved, then the refund will be processed and paid to the original purchaser only and the original method of payment, within 15 days.

In case of any delays or assistance, please contact us.

 

Shipping & Delivery Policy

Any shipping and delivery matters are governed by this policy (“Shipping & Delivery Policy”)

  1. Delivery charges
  2. You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers to provide you with the best possible rates, where applicable.
  3. Dispatch time

Please allow 10-15 working days post your placement of an order for the delivery to be dispatched.

  1. Delivery time

The delivery time is approximately 1-2 working days for local deliveries and 3-5 in other districts of Lesotho. Deliveries will be made to the address provided by you at the time of the order.

Though we endeavour to ensure that the delivery reaches you in time, there may be delays due to unforeseen circumstances.

  1. Damaged / Defective goods

If the goods you receive are damaged or defective or do not match your order, you will be required to intimate us about such cases within 24 hours of delivery. Please refer to our Returns & Exchange policy for more details.

  1. Product Returns

The transport/delivery costs incurred for the return of any item(s) will be borne by you. Please refer to our Returns & Exchange policy for more details.